If you do not agree with this policy, please do not access or use our Products or interact with any other aspect of our business.
When you sign up with us you will be presented an opportunity to review this policy. If you continue then we are entitled to assume you have consented to this policy.
Unless otherwise specified in this policy, terms have the same meaning as set out in our Customer Terms. In particular:
In the course of our business we may collect information from and about you, your End Users and the use of our Products. In general:
Where we collect information owned by you (in accordance with this policy) you permit us to use it in accordance with this policy.
We collect and process information about you only where we have legal basis for doing so. We collect, use and process your information only where:
You have the right to know what we collect and have collected about you. You have the right to know what we do with your information and you have the right to opt-out of providing us information and the right to request its removal. We may however not be able to provide you with our Products in these circumstances.
On occasion, accounts with us may be purchased by a separate party. For example, an enterprise or a school may purchase a subscription to our Services on behalf of an employee’s or a student’s family.
In such circumstances then you (or your) in this policy means the account holder, irrespective of who pays for the subscription.
Please note that an account holder’s relationship with third parties (such as schools, resellers or other enterprises) can affect the information we share about them as set out in this policy.
When you sign up with us we will ask for contact information to enable us to establish an account. This will include name, contact details, username and security information such as a password and PIN.
We will hold this information for as long as reasonably necessary.
This information is required to provide you with Services. You can access and modify this information directly through your account.
We do not typically seek your address details however we may ask for them if:
We will not use this information for any other purpose.
We will hold this information for as long as reasonably necessary or until you ask for us to remove it.
You may choose to have deliveries sent to another address eg a post office. You can ask us to delete your address information at any time.
When you use our support channels you may share with us information in emails and support tickets or over the telephone or in online chat services. We will capture this information as a record of what we’ve been asked to and have done for you. We do this for quality assurance purposes.
We will hold this information for as long as reasonably necessary or until you ask for us to remove it.
This information is required to provide you with our Products. You can ask us to delete it.
If you are paying us via electronic funds transfer, we will need to ensure you set up a payment method (such as a credit card). We do not store this information. We will pass you to a compliant payment gateway.
You can access, change and remove your Payment Method through your account, where we’ll direct you to our third party gateway.
When you sign up we require capture of your time zone. If we can, we will estimate this through geo-IP (through your internet session). We need time zone to enable us to pre-configure our Products for you and for your account to function.
You can access and change this in your account.
End Users are those persons that are affected by our Services (eg authentication, filtering, device management). End Users may be students (at a school), your children, guests on your network, your staff or you.
When you register End Users we will ask for their name and date of birth. Date of birth helps us pre-configure settings for them. We ask for additional optional information if you want to use optional features such as a security PIN (for device borrowing) and the name of the school they attend (for school community collaboration).
When devices such as tablets and personal computers connect to our Services we will ask you to register them. We’ll ask for the device type, a device name and for its End-User to be identified. This is optional.
We will hold this information for as long as reasonably necessary.
This information is required to provide you with Services. You can access, modify and delete this information directly through your account.
In some of our Products you may be permitted to add pictures for your End Users. This is optional.
We will hold this information for as long as reasonably necessary or until you ask for us to remove it.
This information is optional. You have the choice to load photos of your End Users, avatars; other graphics or not use this feature. You have access to modify and remove this information directly through our Products.
Our Products enable you to monitor and control End User’s use of the internet and devices. This includes their use of networks and devices not owned by you.
Our Products necessarily capture usage and device information (“Cyber Safety Data”) so we can provide this control and insight to you.
We will hold this information as long as reasonably necessary. This is typically 30 days after which time we will de-identify it. You can access this information directly through your account.
The following table outlines what we collect and your options.
Use of the internet including online search terms, sites visited and blocked and related meta-data such as device, protocol, website, location, time and date.
You can disable tracking of this information for specific End Users (other than guests on your network) in your account (in User Settings). Doing so means we can still apply internet filters however we will not store the usage records. By default, users aged 18 and over are set to be not-tracked by us.
Use of applications, including what applications are installed or attempted to be installed, are used and for how long, are blocked or permitted to be used and related information such as device details, time and date.
This data is fundamental to the operation of our Mobile Zone Services. You can choose to not install Mobile Zone however device management and on-device filtering will not be available to you.
Geo-location information derived from GPS services available on smart devices.
You can disable location services on the mobile devices that have our Mobile Zone App installed. Doing so will affect the performance of our filtering service.
Our Products allow identification of actions (or patterns of actions) which are indicative of misbehaviour or notable behaviour. For example, if an End User deletes our Mobile Zone App without approval. Such actions can be logged by us and made available to you.
You can disable tracking of this information for specific End Users in your account (in User Settings). This means we will not log these actions or store this data.
Our Products log certain transactions for the purpose of notifying and reporting system events. For example, where a device connects to your network or an End User seeks to borrow a device.
Transactional data is required for the function of our Products. You can disable some events from being monitored in your account (in Controls).
We may provide opportunities to post submissions in a forum, comments in a blog or a wiki, or to complete surveys and forms (resources). If these resources are identified as public or having a membership group then the membership of the relevant resource will have access to your submissions. If the resource is public then your submissions will be public. We are not responsible for third party use of information submitted by you in these circumstances.
This information is offered voluntarily. You may ask us to de-identify it.
If you are a company or an unincorporated organization we will ask you to provide us with information about your organization such as your business and tax registration details and trading address. We do this only for the purpose of compliance with applicable trade and taxation laws and for verification purposes.
We may also source information publicly available or properly available for these purposes from credit reporting, law enforcement or government agencies.
We will hold this information in accordance with standard business records practice, which is typically 7 years.
Our Products log system level activities. We capture this information for quality assurance purposes only. It is stored for less than 30 days and typically a lot less.
We are unable to provide system logs to you.
Like most organizations, we use automatic data collection technology (such as Google Analytics) when you visit our websites. We may collect information such as your IP address, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the website you visit, number of links you click while on the website, search terms, and other data.
This information is collected automatically and anonymized. By accessing and using our website, you consent to the processing of this data by our analytics partners in the manner and for the purposes set out in this policy.
Analytics are collected through services we obtain from 3rd party providers, such as Google. Where possible we will provide at familyzone.com/tracking details of our providers and guidance on how to opt-out from data collection.
We will not use them to market third party products or to gather information on you or your End Users to sell to others.
For more information, please see our Cookies and Tracking Notice below or visit familyzone.com/tracking.
We only use these services for the purpose of authentication.
You may disable authentication services at any time through your account.
Unless permitted by law and requested by you or required by law, we will not record or use Sensitive Information.
We provide our Products through resellers such as telecommunications companies and technology vendors. If you have purchased our Products through a reseller then they may pass to us your account set up information and in some circumstances End User and device registration information. We require our resellers to have authorisation from you before doing so.
We will hold this information passed to us by resellers as long as reasonably necessary.
If you didn’t consent to the creation of your account you can cancel it in your account, through your provider or by contacting us.
In some limited circumstances other users of our Products may provide information about you. For example, a school may pre-register an account for you or another customer may refer your email to us because they believe you may be interested in our Products.
We require these parties to confirm to us that they have your permission to do this.
How we use the information we collect depends on the information and Products you use. Below are the specific purposes for which we use the information we collect.
With your consent we may use information about you for specific purpose not listed above. For example, we may publish testimonials or featured customer stories with your permission.
We will not sell your information or information on your End Users to third parties so they can market their products to you or gain insights into you or your and your End User’s preferences. We will not knowingly market to minors.
We will communicate with you through the contact details you provide to us. You agree that we can communicate with you electronically. Our standard communication mechanisms include email, smart device notifications, SMS, web chat and telephony.
You can change your contact settings in your account. You can choose to opt-out of communications with respect to our promotion of third party products or services. You can opt out of our promotional communications using the unsubscribe link within our emails. You cannot opt-out of communications for Operational Purposes as these are fundamental to delivery of our Services.
We share information with related companies: As a global company we have a number of corporate entities which provide our Products. We may need to share your information among these related companies. We will do so only to support your use of our Products.
We share information with service partners: You may request Products that require us to direct you to third party providers such as Cyber Experts and third party providers technology and equipment. If so, we will need to share relevant information with these parties. We try to only be associated with reputable organisations and when we partner with them we require them to have privacy policies reasonably in line with ours. We cannot however be responsible for their information handling practices.
We use operational service providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis customer, technical and sales support services. These services may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
We share information with resellers: We provide our Products through third party resellers such as telecommunications companies and technology vendors. If you have purchased our Products through such a third party then we will exchange information with them for the purpose of setting up your account, billing you and other Operational Purposes only.
We may provide links to third party sites and services: Our Products may contain links to websites owned or operated by third parties such as App Stores, Cyber Experts or others. Your use of sites and services any information you submit to them is governed by their privacy policies, not this one.
You may need to use App stores to access some of our Products: Where you acquire or download our Products from app stores or marketplaces (eg Google Play and Apple App Store) we will exchange limited information with them to support the app, extension or application’s installation, update, support and operation. You will be required to agree terms including privacy terms with the relevant store or marketplace owner. The information you share with them is governed by their privacy policies, not this one.
We won’t sell or provide your information for marketing purposes: We will not sell or provide your or your End User’s personally identifiable information to third parties so they can market their products or services to you.
We may promote to you: We may contact you about our Products and offers or third party products or services which we reasonably consider to be complimentary or may be of interest to you. You can opt out receiving communications about third party products and you can unsubscribe to our marketing emails. While we try to work with reputable partners, we do not control their privacy practices and cannot be held responsible for their actions or omissions.
Where both a parent (account holder) and a school (account holder) opt-in to our school community feature then we will share information between them with respect to the relevant students. What information and how we share it is set out below in POLICY: SCHOOLS.
We share limited information through hot-spots: When End Users connect to our networking Products (e.g., access points, network gateways) an authentication process will be triggered. Device and/or authorization tokens/certificates or a sign-in will allow our Services to identify an End-User (where possible). This is fundamental for the operation of our Services. Once registered, devices can be recognized by participating network gateways. We will share your End User’s masked names (first name and first initial of last name) and device identification information where they connect to participating networks.
We share your name if you seek to adopt an End User: Should you request to ‘adopt’ an End User that has been previously registered to another account we will disclose your name to the primary parent of the subject End User. This is required to assist them to judge whether the request should be granted. We are unable to enable (what we call) shared arrangements without this.
We may share specific information with your consent: We share information about you with third parties when you give us specific consent to do so. For example, testimonials.
We will share your submissions forums: If you choose to participate in a forum or comment in a blog or wiki provided by us, then the membership of the relevant resource will have access to your submissions. If the resource is public then your submissions will be public. We are not responsible for third party use of information submitted by you in either of these circumstances.
We may share information for Legitimate Business Reasons or for legal reasons: We reserve the right to disclose your information without your consent if we reasonably believe that access, use, preservation or disclosure of such information is reasonably necessary to:
We may share information as part of a business transfer: We may share or transfer information we collect under this policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our businesses to another company. You will be notified via email and/or a prominent notice if such an event takes place, as well as any choices you may have regarding your information.
We use reputable data hosting service providers to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
We are a global provider. Where seek to store data we collect in the country associated with it. We call this “Regionalisation”. We regionalise the data we collect in relation to you End User’s use of our Products. Where possible we will regionalise other data we collect in relation to you or your End Users however this will not always be possible.
Accordingly we may transfer, process and store some of your information outside of your country of residence. We will only do so for the purpose of providing you the Products. Whenever we transfer your information we will take steps to protect it and we will capture, store and deal with it in accordance with this Policy.
Some of the third parties described in this policy, which provide services to us under contract, are based in countries other than yours. These other countries may not have equivalent privacy and data protection laws to the country in which you reside. Where we provide international third parties with your information we agree to take reasonable steps to ensure they use and manage it in a manner consistent with this policy.
As a global company we have a number of corporate entities across the world which provide our Products. We need to share your information among these related companies. We will only do so in support of your use of our Products. Where our related companies access information about you, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
We take information security seriously and have implemented a security program including administrative, technical, physical and managerial measures that is reasonably designed to protect the information we collect from loss, misuse and unauthorized access or disclosure. For example:
We urge you to be diligent in securing your computing networks, devices, usernames and passwords. Should other parties obtain access to these or guess them (because they are too simple) then your information may be compromised.
For convenience we make certain technologies available to you to make it easier to log in to your account or be authenticated to access the network or internet. For example, cookies, remember-me and single-sign-on type technologies. If you use these technologies, then we urge you to use device PINs and to log off your device when you’re not using it.
If you intend to sell or return a device which you have used with us you should remove our application/s, log-out and clear the cache, all browsing information and cookies before doing so.
You are responsible for maintaining the confidentiality of your account access information and for restricting access to your computer or device through which a Family Zone account is accessed.
We retain information to provide you with the services and features you have requested and to support the ongoing improvement of our Products. We take steps to secure and obfuscate your identity and once it’s no longer needed, to de-identify your information or delete if.
How long we keep information we collect about you depends on the type of information collected.
You have a range of options available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.
Set out below are the tools and processes for making these requests. You can exercise some of your options in your account or through using our Products. Where the products are administered for you by another party (eg your parents or school) you will need to contact them to assist you. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
(I) DATA PORTABILITY: DATA PORTABILITY IS THE ABILITY TO OBTAIN SOME OF YOUR INFORMATION IN A FORMAT YOU CAN MOVE FROM ONE SERVICE TO ANOTHER (FOR INSTANCE, WHEN YOU TRANSFER YOUR MOBILE PHONE NUMBER TO ANOTHER CARRIER). SHOULD YOU REQUEST IT, WE WILL PROVIDE YOU WITH AN ELECTRONIC FILE OF YOUR BASIC ACCOUNT AND END USER INFORMATION.
We may from time to time use display advertising on the web and in platforms like Google and Facebook. Our advertising will only be aimed at supporting your engagement with cyber safety and education (such as topical information and insights) and maximizing what you get out of our Products (such as promoting features and events).
We will not knowingly market to minors.
You may have options in your browser or through the websites you access to limit or avoid advertising. You may also be able to opt out of personalized advertisements through the Network Advertising Initiative or Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: http://www.aboutads.info, http://optout.networkadvertising.org/ and http://www.youronlinechoices.eu.
We are committed to transparency with respect to serious data breaches.
Where a data breach occurs which is likely to result in serious harm to any individuals whose personal information has been breached, then we will notify the relevant affected individuals (and other parties as required by law) and advise:
SPAM is a common term for unwanted commercial electronic messages including emails, short messages, etc. In various countries around the world there are laws designed to inhibit the use of SPAM by commercial organizations.
In this section of our Policy you/your refers Family Zone account holders that are Schools.
We are committed to complying with the Family Education Rights and Privacy Act (“FERPA”) and the Children’s Online Privacy Protection Act (“COPPA”) in all applicable respects with regards to the collection, use, disclosure, and retention of the Personally Identifiable Information of minors. We have also taken the Student Privacy Pledge introduced by the Future of Privacy Forum (FPF) and The Software & Information Industry Association (SIIA).
You may have different obligations to us with respect to privacy and in particular with respect to Student Information. We suggest you consult with your own legal counsel to ensure your compliance as we cannot take responsibility for your failure to comply with applicable laws or regulations.
Our Products can provide you with the ability to access, monitor and use information associated with Students and Staff (and guests accessing a network or devices running our Products). You are required to obtain and maintain all necessary consents with respect to your access, use and disclosure of such information.
Where you register Students or a Staff in our Products we will also ask for information about their role in your school or class and for identifiers such as student IDs or student email addresses. If you require us to use third party services such as Google Education then we will also capture identifiers to permit us to interact with those third party services strictly only for the purposes of supporting your requirements such as user authentication.
Our Products permit you to pre-register accounts on behalf of Parents. When using this feature, you are obliged to have or obtain consent from Parents before taking this action. Our Products allow you to:
(A) CREATE INACTIVE ACCOUNTS. THIS IS WHERE YOU PROVIDE US WITH THE MINIMAL SIGN UP INFORMATION (PARENT NAMES AND CONTACTS, STUDENT NAMES AND DATES OF BIRTH, AND DEVICE ID'S FOR SCHOOL PROVIDED DEVICES.) THIS METHOD GENERATES AN ACTIVATION EMAIL TO THE PARENTS WHOM ARE THEN REQUIRED TO ACCEPT TERMS, TO SET UP SECURITY SETTINGS AND COMPLETE SET UP.
As a school we may offer you advanced cyber safety and security technology, not available to consumers. Such technology provides greater interception and inspection capability. For example, you choose to be able to view search terms used or messages travelling across the School network.
You are responsible for the efficacy and disclosure of your use of such services to affected parties.
Information collected by us using these advanced services is treated as Cyber Safety Data.
We will not directly market our Products or offers to Parents associated with your End Users without your permission unless we have permission from them or another valid source. We will not knowingly market to Students.
Our Products can provide you with the ability to collaborate with parents in the management of student access to the internet and devices. We call this the school community feature and it allows schools to:
Collectively we call this ‘personal student cyber safety data’.
Your access to personal student cyber safety data is subject to an opt-in by the relevant parents. Parents can revoke this at any time. Personal student cyber safety data is managed according to this policy and the choices of the relevant parents.
Our school community feature also allows schools, subject to parent opt-in where applicable, to apply school internet access and device use policies to student devices during designated school times.
For the purpose of clarity, Cyber safety data collected during the application of school policies is owned by the school (not the associated parent) and is subject to our agreement with you.
Our school community feature allows parents to access Cyber Safety Data owned by you in relation to their children (End Users). Such access requires the relevant parent to have an account with us and for both them and you to opt-in to the school community feature.
You may request us to extend the period within which we store personally identifiable information with respect to you or your End Users. For example, whilst our standard policy is to de-identify Cyber Safety Data at 30-days, you may request us to extend that timeframe.
Where you request us to do so, and we agree then:
We and our third party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons. In this notice we collectively describe these technologies as cookies.
Many browsers include their own management tools for removing HTML5 local storage objects.
Please visit familyzone.com/tracking for more information.
The following information is provided for law enforcement entities seeking information about our account holders and End Users.
All law enforcement requests for information should:
In the event of an emergency involving the danger of death or serious physical injury to a person please ensure the subject is: Emergency Disclosure Request.
We will respond to to valid, properly served legal process to the extent required by law.
It is our policy to use commercially reasonable efforts to notify affected account holders when we receive legal process requests for user data. Generally, except where a court order (and not just the request for information itself) requires delayed notification or no notification, or except where notification is otherwise prohibited by law or where we, in our sole discretion, believe that providing notice would be futile, ineffective or would create a risk of injury or bodily harm to an individual or group, or to our property, we will endeavour to provide reasonable prior notice to the relevant user of the request for user data in the event the user wishes to seek appropriate protective relief.
This notice is directed at End Users of our Products.
End Users are registered to account holders. You may have a primary account holder eg your parent or employer. You may also be associated with other accounts such as where you are a party to a shared parenting arrangement or you’re a student at a school using our Services or you’re a guest on a network using our Services.
Account holders have the access to the information we hold on you and in particular the Cyber Safety Data related to you. This access is limited by and provided in accordance with this policy.
If you have queries with respect to the Products or your information, please direct your questions to the account holder/s administering you.
We may, from time to time and in our sole discretion, make changes to this policy. We will provide notice to you by email (if you have provided us with one) or when you sign in to your account for the first time after the change.
We will ask you to review and agree to the changes. If you agree to the changes, simply continue using the Products (which will be deemed acceptance of the updated policy). If you object to any of the changes, immediately notify us at the contact information below.
If you have any questions about this Privacy Statement, the information that we collect from you or your End Users, or the Products, please contact us at firstname.lastname@example.org.
You may also mail us at Privacy Officer, Family Zone Cyber Safety Limited 945 Wellington Street West Perth WA 6005, AUSTRALIA.
Linewize complies with the Children's Internet Protection Act.