Category: Technical Guide

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Modern networks are vast and complex. Managed Service Providers (MSP) and IT Administrators must manage networks that may span the globe and everyone within the organisation relies on internet access for information. The cloud is driving an insatiable demand for faster and more reliable network access. For IT organisations the pressure is constantly growing.

Family Zone Education Solutions offers a novel approach to managing network access through its Cloud Managed Application-Aware Firewall.

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Traditional firewalls, routers and content filtering systems mostly rely on hardware appliances and local file-system based configuration. This approach, although prevalent in the networking industry, falls victim to one major flaw. In the event of hardware failure or major configuration failure, the resulting cost in engineering resource to repair the network and restore connectivity is often very expensive.
Modern systems are built for failure, both human and machine driven. Organisations must also be able to respond to a rapidly changing and more demanding environments. Family Zone holds these as core values, and our firewall has been built with this in mind.
Family Zone School Manager is a cloud managed firewall. Cloud management provides several key advantages and lends itself to rapid deployment, rapid recovery from issues and appliance hardware independence.
As an MSP or IT provider with multiple sites it also provides a single secure point of control across all your networks around the globe and contactless deployments.



Advantages of Cloud Management

The Family Zone appliance is a cloud managed firewall. The cloud dashboard, a browser-based user interface, adds feature-rich, elastic, and intuitive centralised management for your networks. The cloud dashboard makes configuration remarkably simple, consistent and fail proof. As well as simple configuration tools, the cloud dashboard utilises elastic big-data reporting tools to provide administrators with real-time and historical insights into their network use. This data provides insights that allow administrators to very quickly identify issues on their networks and provide management staff, teachers and users the tools to be able to manage their users internet experience in a holistic way.


Simplified Deployment and Management

Before unboxing or spinning up your School Manager appliance or virtual machine, you can begin configuring it in the cloud dashboard. The cloud dashboard is your single pane for managing all networks with School Manager .

Once powered on, your appliance will search for an internet route, connect to the Family Zone cloud, download configuration and any updates. If an internet route is not found, you can configure an interface manually via the command line or local web interface.

Because School Manager  is managed through the cloud dashboard, there is no need to configure complex port forwarding rules or VPNs to connect to the appliance remotely. You can have the appliance sent directly to the site and configure it remotely from day one. This allows easy reliable global management of your networks from anywhere.


Global Management _ Cloud Managed -TWP.png


Easy configuration management

School Manager has a unique way of dealing with configuration. All configuration changes (apart from the base configuration on the device) are made through the cloud dashboard or other Family Zone dashboards.

When a configuration change is made through the cloud dashboard, it is stored as a change transaction. Change transactions are versioned, time stamped and associated with a particular administrator.

Configuration Audit Trail _ Cloud Managed - TWP.png


This design means that administrators have a complete audit trail of configuration changes allowing easy diagnostics of issues created by configuration modifications. It also means reversing changes without user impact is simple and can be done remotely in the dashboard with no onsite time.

Managing the configuration in the cloud also means in the event of hardware failure, no configuration is lost and downtime can be minimized. Replacement of a Linewize appliance is simply a matter of plugging in a replacement or deploying a new VM.

The appliance, when online, requests new configuration changes every 60 seconds and attempts to apply them. If a change cannot be applied or the device is offline, the appliance will try again and a notification will appear in the dashboard.


Reporting, Visibility and Alerting

As networks grow in size and scale, it is paramount as an administrator to have real-time visibility into how your network is performing and what your users are doing online. School Manager harnesses the power of elastic cloud computing to provide detailed reporting and alerting on your network through the dashboard and other tools.

The cloud dashboard provides real-time visibility into application usage, transfer rates, client connections, malware, DOS attacks and filtering hits in a easy intuitive drilldown interface. All statistics are live and it retains 3 months of data for historical reporting.

Emailed reports can be created from data in the cloud dashboard and alerts on both usage and errors can be easily configured so you are on top of any network issues that arise. 

School Manager Overview

Statistical metadata is pushed to the cloud platform via industry standard HTTPS with TLS with a maximum delay of 5 minutes. As with the configuration, the Family Zone Appliance does not store any reporting data. Because reporting is not managed by the appliance itself, resources are not wasted processing reports on the appliance thus improving network throughput dramatically.

Logs, coredumps and error reports are also updated in realtime to the School Manager cloud platform. This means that even if the appliance is offline, diagnostic data can still be retrieved.


Automatic Managed Updates

Updates are a common problem with network firewalls and other network appliances. They are seldomly applied as they risk downtime and often break functionality. As a result of this, security holes and bugs go unpatched often for the life of a product which puts networks at serious risk of security breaches and performance issues.

Family Zone believes in rapid software development and provides mandatory automatic updates.

Updates are applied automatically and in a transactional fashion. If an update fails to apply or contains a bug, your Family Zone appliance will rollback to the previous state automatically. This is achieved through the use of an Active/Inactive OS partitioning scheme on the disk.

Partitions - Cloud Managed TWP.png


Updates are downloaded, checked for validity and then written to the inactive partition. When all checks have been successful and the image is validated, the appliance will reboot and attempt to boot into the new update. If anything fails during boot or the appliance cannot resume connection with the cloud, it will reboot and try again. If it fails to boot twice then the appliance will rollback to the previous state.

This approach prevents downtime due to software bugs and enables School Manager to rapidly respond to feature requests, security issues and bugs transparently and without major downtime.



Working with the Cloud Managed Firewall


How the appliance connects to the School Manager cloud platform

Configured in every Family Zone appliance is a device-id, region and key. Family Zone operates several isolated datacenter regions in different countries. These regions ensure privacy laws are upheld and offer our customers the opportunity to choose where their data is stored. Along with the region identifier, the device-id and key provide the basis for identification of the appliance, configuration, reporting and the real-time cloud connection.


Deviceid and Key - Cloud mnagaed - TWP.png


If you have a Family Zone physical appliance, the device-id and key will have already been configured in your appliance. If you are creating a Virtualised Appliance, then you will need to create these credentials in the School Manager cloud dashboard.

Your device-id is unique for your particular network rather than a particular piece of hardware. This is important to remember if you wish to replace your appliance due to hardware failure or relocation. Doing so is simply a matter of using the same device-id and key in the new appliance. All configuration in the cloud dashboard is tied to this identity.

During boot, your appliance attempts to connect to the internet, then makes several connections to the School Manager cloud platform in the configured region to retrieve configuration, application information and push reporting information.

Boot Sequence _ Cloud managed _TWP.png


During boot and normal operation there are several remote assets that are required.






Realtime Management Connections



Statistics and Reporting Metadata



Logs, Coredumps and Diagnostics


Watchdog monitoring


Internal DNS Lookups



Configuration Retrieval



Update notifications


Update images


Some content filtering systems block access to certain resources. Although not normally required, it is important to add these domains as exceptions to any content filtering system that are operating on your network.


What happens if the internet connection is offline

If the internet is unavailable during boot or the appliance is unable to retrieve the configuration from the School Manager cloud platform, the appliance will stay in the degraded state. This will mean administrators will be able to access to appliance locally to diagnose the issue, but users will not be able to browse to the internet and changes made in the cloud dashboard will not take effect until the appliance has reconnected. This approach is crucial as, without configuration, users may be able to browse the internet freely without filtering.

If the internet connection is interrupted after boot, during normal network operation, the Family Zone Appliance will continue to operate unimpeded. Filtering will still be applied to users on the network and all configuration will be maintained in memory. Configuration changes that are applied in the cloud dashboard will not take effect until the internet connection is restored.


Local management access

When working with cloud managed appliances, a chicken and egg situation can sometimes occur during initial configuration or maintenance. A connection to the internet is required for management of the Family Zone appliance which in some situations is not possible.

To solve this problem, Family Zone has built a local Command Line Interface (CLI) and web based tool that can be  accessed without an internet connection. These tools provide administrators with the ability to configure the network interfaces and routing along with the device-id, region and key. If you are installing School Manager in a virtualised environment, you will need to use these tools to perform the base configuration and connect your appliance to the cloud.

Along with base configuration, the local management tools also provide some basic diagnostic tools such as ping, traceroute, dig and a packet capture facility. These tools will help in diagnosing issues when your internet connection is down.

The CLI requires console access which is enabled by default on all Family Zone Appliances.





Baud, 115200,8n1

Direct console access via a serial cable



Direct console access


ssh admin@ -p 5022

SSH access on port 5022. Default password is “admin” or the device key.

Web Console

Default password is “admin” or the device key.


If you are configuring the device for the first time the key will be “admin”, otherwise you can find this key in the Cloud Management interface and via the serial console. The username for accessing management accounts is always “admin”


Family Zone School Manager's cloud managed firewall has been built from the ground up to offer a more reliable, secure and simpler networking experience. Our cloud platform is constantly evolving for our customers needs and is built on industry tried and tested technologies to ensure a high level of resiliency and reliability. 


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