Case Study
Mercy Career & Technical High School (Mercy CTE) provides an immersive, project-based education to prepare students for future careers or continued education.
Nested in the “Philadelphia Badlands,” Mercy CTE’s students have faced many of the same challenges as other students in cities across the country, such as bullying, gun violence, and a need for mental health support.
And then came the COVID pandemic, striking Mercy’s community far more than the city’s more affluent neighborhoods and further compounding their students’ day-to-day stress and mental health challenges.
Mary Terese Lopata
Director of Guidance
School Name:
Mercy Career & Technical High School
Grades:
9th-12th
Linewize Solutions:
Linewize Pulse

The leaders at Mercy CTE were acutely aware of the unique needs of their students, but struggled to address the daily traumas their students experienced.
With the COVID-19 pandemic in full swing as the 2020-21 school year began, the guidance department was tasked with the challenge of creating a positive school climate and addressing student wellbeing.
The remote learning model complicated their efforts further; with students only attending school in person twice a week, it became more difficult for faculty and staff to build strong connections with their students.
Mercy CTE’s educators and leaders needed a way to address students’ day-to-day challenges before they spiraled into major mental health challenges.
Mercy CTE decided to implement Linewize Pulse’s weekly student wellbeing check-ins, as a way to better understand how their students were feeling.
One day a week, students spent a few minutes taking a short, research-based survey. These check-ins provided educators and leaders with a wealth of information they could act on, often through small “mini-interventions.”
The Linewize Pulse platform also provides students with an opportunity to share gratitude with fellow peers or their teachers, or to ask for help in addressing more serious issues—a particular benefit during the pandemic, where teachers didn’t always have face-to-face interactions with students.
Pulse's digital check-ins can be delivered on school computers or mobile devices while students are at home, making it the perfect solution to gather student wellbeing data in a hybrid learning environment.
The impact on the school's climate was almost immediate.

Mary Terese Lopata
Director of Guidance
Mercy CTE has always had a strong student-centered culture.
Linewize Pulse has helped the school’s educators and leaders to put that culture into action, by using the wellbeing data they gather in the Pulse platform to proactively address student challenges.
Led by Mary Terese Lopata, Director of Guidance, Mercy CTE teachers now meet every week for a student assistance program where they analyze the data from Linewize Pulse. The comprehensive view of student wellbeing over time allows Lopata and her team to plan both school-wide initiatives and provide informal support—often just a simple conversation—to individual students.
Pulse’s “help” feature is also having a more direct impact on students, giving them an easy way to speak up and ask for help when they need more support.
0.3% of check-ins
resulted in a help request
19% of students
asked for help
83.3% of help requests
occurred during school hours
100% of help requests
were addressed within 24 hours
Get the PDF version of Mercy CTE's success story using Linewize Pulse.
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